Privacy & Cookie Policy

Last updated: 19 October 2026

Who we are

This website is run by Lime Render Southwest Ltd, trading as Lime Heritage Restorations ("we", "us"). We are the data controller for personal data collected through this website.

Address: Marathon House, 33 Olympic Way, Wembley, HA9 0GE. Email: info@limeheritagerestorations.co.uk. Phone: 07773 023049.

What we collect and why

Enquiries. When you use our contact form, email, phone or WhatsApp us, we collect your name, contact details, property address and anything you tell us about your project. We use this to respond and to prepare quotes. Lawful basis: taking steps at your request before entering a contract, and our legitimate interest in responding to enquiries.

Customers. If you become a customer, we use your details to carry out the work, invoice you and keep records. Lawful basis: performance of a contract, and legal obligation for tax and accounting records.

Website analytics. If you accept analytics cookies, we collect statistics about how people use this website. Lawful basis: your consent, which you can withdraw at any time.

Advertising. We advertise using Google Ads. If you accept marketing cookies, Google can measure whether our ads lead to enquiries and may show you our ads on other websites. Lawful basis: your consent, which you can withdraw at any time.

We do not sell your data, and we do not share it with third parties for their own marketing.

Who we share data with

We use trusted service providers who process data on our behalf: Webflow (website hosting and contact form submissions) and Google (Google Analytics, Google Tag Manager and Google Ads). We may also share data where the law requires it, or with our professional advisers such as accountants.

International transfers

Webflow and Google may process data in the United States. These transfers are protected by the UK Extension to the EU-US Data Privacy Framework or by approved contractual safeguards.

How long we keep data

Enquiries that do not lead to work: up to 3 years. Customer records: 6 years after the work is finished, to meet tax and legal requirements. Analytics data: 14 months.

Cookies

We only set analytics and marketing cookies if you accept them in our cookie banner. You can accept all, reject all, or choose each type separately.

Analytics cookies (Google Analytics 4)

_ga: distinguishes visitors for statistics. Lasts 2 years.

_ga_9J6SNJQ40T: keeps session state for statistics. Lasts 2 years.

Marketing cookies (Google Ads)

_gcl_au: helps measure whether visits from our ads lead to enquiries. Lasts 90 days.

Google may also set advertising cookies on its own domains, such as doubleclick.net, to show and measure ads. See Google's advertising policies at policies.google.com/technologies/ads.

Google Tag Manager itself does not set cookies. We store your cookie choice in your browser so we don't need to ask again on every page. You can change your choice at any time:

Change cookie settings

You can also block or delete cookies in your browser settings, and manage Google ad personalisation at adssettings.google.com.

Your rights

You have the right to access your data, have it corrected or deleted, restrict or object to how we use it, and receive it in a portable format. To use any of these rights, email info@limeheritagerestorations.co.uk. We will respond within one month.

Complaints

If you are unhappy with how we have handled your data, please contact us first. We will acknowledge your complaint within 30 days and investigate it. You also have the right to complain to the Information Commissioner's Office: ico.org.uk, 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.